Refund policy

At Finest Prints, we truly care about your order. Your brand/designs is important to you — and that makes it important to us.

We work hard to ensure every DTF transfer leaves our shop vibrant, crisp, and ready to press. And if something isn’t right on our end — don’t worry. We will always make it right.

If We Made a Mistake

If there is a defect or production error caused by us, we will:

  • Reprint your order at no cost

  • Rush the replacement when possible

  • Cover any shipping related to our error

Examples include:

  • Incorrect size printed (different from order confirmation)

  • Missing items

  • Print defects (smudging, ink issues, alignment errors caused by us)

  • Wrong design printed

Just contact us within 3 days of delivery with clear photos, and we’ll take care of it right away.

File & Artwork Responsibility

To keep turnaround fast and pricing affordable, we print exactly what you upload.

Because of this, refunds or reprints cannot be issued for:

  • Incorrect file uploaded

  • Low-resolution or blurry artwork

  • Transparent or pixelated images

  • Spelling or design errors in your file

  • Incorrect sizing submitted

  • Color variations due to RGB vs CMYK differences

  • Artwork that prints differently than expected because of file quality

We strongly recommend:

  • 300 DPI resolution

  • Transparent background (PNG preferred)

  • Proper sizing before upload

  • Double-checking spelling and layout

If you’re unsure about your file, message us before production — we’re happy to help!

Color & Pressing Disclaimer

DTF transfers may vary slightly in color depending on:

  • Screen brightness

  • Fabric type

  • Heat press temperature & pressure

We are not responsible for pressing errors (temperature, pressure, or peeling issues due to incorrect application settings). We include recommended pressing instructions with every order.

Our Finest Promise

We’re in the business of building long-term partnerships.

If something feels off, reach out. Even if it falls outside standard policy, we’ll always review it and do our best to find a fair solution.

Your success is our success. And when you win, we win.


To start a return, you can contact us at order@finestprints.ca. Please note that returns will need to be sent to the following address: 3899 Bathurst St. Toronto, ON M3H5V1

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at order@finestprints.ca.Â